The draft Strategic Vision for the Australian Government’s use of ICT is pretty excellent. I am particularly pleased at the continued drive for transparency and collaboration.
The lessons for collaboration are timely:
1 Focussed consultative periods produce better results than open-ended activities.
2 The online community, while growing quickly, represents only part of the community as a whole and consultation cannot be restricted to one channel.
3 Social networks are generally self-regulating over time but vocal, even strident, commentators can sometimes dominate conversations in the short term. Management of these conversations, including effective moderation, is a key skill.
4 The immediacy of the online platform, while accelerating timelines, cannot be allowed to overwhelm other work. Expected response timings and methods need to be clearly outlined at the outset.
One of the images below, I like (and will probably be copying).