Happening now: a live Q&A with Senator Kate Lundy over on the Australian newspaper’s website focussing on Government 2.0. Join in the discussion or read the transcript. There are some great links being added in Senator Lundy’s responses about ways to engage with Web 2.0.
The Government response to the report of the Government 2.0 taskforce was released on 10 May. It is for the purposes of those employed by the federal government almost revolutionary.
It is a clear statement by government that public servants are to be able to move away from enforced public anonymity and take an active part in the online community.
online engagement by public servants, involving robust professional discussion as part of their duties or as private citizens, benefits their agencies, their professional development, those with whom they are engaged and the Australian public. This engagement should be enabled and encouraged.
It is incumbent on the senior APS leadership to ensure that top-down change is enabled in agencies, and that APS employees are genuinely encouraged and empowered to engage online within their agency-specific context.
The default position in agencies should be that employees are encouraged and enabled to engage online. Agencies should support employee enablement by providing access to tools and addressing internal technical and policy barriers.
When using social media in the workplace and if engaging online as a public servant, staff should of course always be aware of the APS Values and Code of Conduct. In particular there is a new section (in Chapter 3) added late last year, which is worth noting.
Web 2.0 provides public servants with unprecedented opportunities to open up government decision making and implementation to contributions from the community. In a professional and respectful manner, APS employees should engage in robust policy conversations.
Equally, as citizens, APS employees should also embrace the opportunity to add to the mix of opinions contributing to sound, sustainable policies and service delivery approaches. Employees should also consider carefully whether they should identify themselves as either an APS employee or an employee of their agency.
There are some ground rules. The APS Values and Code of Conduct, including Public Service Regulation 2.1, apply to working with online media in the same way as when participating in any other public forum. The requirements include:
•being apolitical, impartial and professional
•behaving with respect and courtesy, and without harassment
•dealing appropriately with information, recognising that some information needs to remain confidential
•delivering services fairly, effectively, impartially and courteously to the Australian public
•being sensitive to the diversity of the Australian public
•taking reasonable steps to avoid conflicts of interest
•making proper use of Commonwealth resources
•upholding the APS Values and the integrity and good reputation of the APS.
APS employees need to ensure that they fully understand the APS Values and Code of Conduct and how they apply to official or personal communications. If in doubt, they should stop and think about whether to comment and what to say, consult their agency’s policies, seek advice from someone in authority in their agency, or consult the Ethics Advisory Service in the Australian Public Service Commission.
The UK guidelines for online engagement, although they are of course not applicable, are worth noting and give clearer advice.
◦Be accurate, fair, thorough and transparent.
◦Encourage constructive criticism and deliberation. Be cordial, honest and professional at all times.
◦When you gain insight, share it where appropriate.
◦Wherever possible, align online participation with other offline communications.
5.Be a civil servant
◦Remember that you are an ambassador for your organisation. Wherever possible, disclose your position as a representative of your department or agency.
Government 2.0 is ultimately about what individual agencies, and yes, individual public servants do to make it happen. Before them lies a vast field of promise, but one that is still new. It won’t always be easy to work out ways of being more open, more candid, more participatory at the same time as being just as professional and apolitical as public servants have always been expected to be.
You may also want to see Senator Kate Lundy’s comments.
While we are on the subject of comment on drafts (see previous post) the draft Government 2.0 Taskforce report Engage: Getting on with Government 2.0. released today (7 Dec. 2009) is seeking your comments. See http://gov2.net.au/blog/2009/12/07/draftreport/
There is very much to applaud in the report, most librarians are public servants, and so serious consideration should be given to reports and projects such as this, how we use technology to work better, for us and our users is important. Let’s hope the report gains acceptance. Some of the recommendations if implemented would be very useful, not least the copyright aspects.
Some bits of interest.
Given that government should be inherently collective and collaborative, the potential of a Web 2.0 enabled approach to government – what we call Government 2.0 – is potentially transformative. It offers the opportunity to make representative democracy more responsive, and more participatory. The incorporation of Web 2.0 technology into government engagement offers a unique opportunity to achieve more open, transparent, accountable and responsive government.
To achieve Government 2.0 agencies need to:
Take much greater advantage of tools and practices to capture the expertise and experience of citizens, service users and front-line public service workers to enrich the knowledge from which public policy and service delivery decisions are made
The Taskforce believes that the existing culture of the APS focuses too strongly on online engagement as a risk, and quite inadequately on the huge opportunity it offers to provide greater access to the professional capability of public servants and to advance the mission of public agencies. The recent revision of the online engagement guidelines from the APSC represents an important step towards a culture that focuses on reward and not just risk.
Copyright law can be a major hindrance for archival institutions wishing to make their collections more accessible and useable.
What’s to disagree with
This video has been around for a while but it nicely sums up some of the underlying ideas of Web 2.0, as well as hinting at the kinds of issues that new developments in technology will bring. I particularly like the video’s distinction between form and content – RDA eat your heart out!
Presentation developed by Dr. Michael Wesch, Assistant Professor of Cultural Anthropology and Digital Ethnography, Kansas State University
Two websites worth looking at.
1. Government 2.0 Taskforce http://gov2.net.au/ -
“In particular the Taskforce will also identify policies and frameworks to assist the Information Commissioner and other agencies in:
- developing and managing a whole of government information publication scheme to encourage greater disclosure of public sector information;
- extending opportunities for the reuse of government information, and considering the terms of that use, to maximise the beneficial flow of that information and facilitate productive applications of government information to the greatest possible extent;
- encouraging effective online innovation, consultation and engagement by government, including by drawing on the lessons of the Government’s online consultation trials and any initiatives undertaken by the Taskforce.”
2. UK Web Archive Technology Watch http://britishlibrary.typepad.co.uk/ukwebarchive_techwatch/
“This blog is the first stage in providing a monitoring function – otherwise known in digital preservation circles as a ‘technology watch’ – to keep track of changes to technology that supports use of material in the web archive. It is maintained by British Library staff in the Digital Preservation Team and Web Archiving Programme, and is made public so that others with an interest in tracking changes to technology for preservation purposes may benefit from the information recorded here.”
With the recent outbreak of swine flu and the overload of information available from so many information channels, including over 10,000 tweets on Twitter per hour, what is the best way to keep track of what’s happening? Over at Mashable, there’s an interesting article suggesting a few ways to manage the information as it comes to hand.
The Centers for Disease Control and Prevention in the US is embracing Web 2.0 technologies to spread the word and has a full run down of the 101 ways in which you can get information about the swine flu outbreak from them (including widgets, e-cards, podcasts and video feeds, RSS and mobile updates to name just a few).